Frequently Asked Questions

Thibault Van Renne is the Belgian founder of the eponymous ultra-luxury rug maison. From the Evergem atelier he leads a team of weavers and artisans across India and Nepal, designing rugs commissioned by private clients, interior designers, hotels, and superyacht owners worldwide. Each rug is conceived, supervised, and signed personally — a discipline rooted in Thibault's apprenticeship in Persian and Nepalese knotting traditions.

Our clients fall into four families: • Private residences: discerning homeowners building or restoring townhouses, country estates, and city apartments • Interior designers and architects: trade professionals seeking bespoke pieces with white-label discretion • Offices: high traffic offices that demand quality rugs due to severe usage. • Hospitality: signature suites for Aman Resorts and comparable hotels, plus private members' clubs • Yacht & jet: custom non-slip rugs for 60m+ superyachts and private aircraft cabins

We've crafted for: • Aman Resorts (signature suites) • 80m+ superyachts (custom non-slip designs) • Forbes-listed families (NDA-protected commissions)

Multiple exclusive options: • Belgian atelier: Visit our showroom in Evergem • Digital concierge service: High-resolution images, material swatches, and 3D mood boards • At-home presentation: Personal selection in your home (Benelux/Northern France) • White-glove delivery: Climate-controlled shipping with installation by Thibault himself (rugs >€50,000)

For information and prices, please contact your nearest dealer. If you do not have a dealer in your neighbourhood, please contact us via the contact page so that our staff can give you the information you need.

Bespoke rugs are priced by knot density, materials, and surface area, not by catalogue. As a guide: • Entry: from €5,000 (small wool pieces, standard density) • Typical: €12,000–€30,000 (room-sized, custom design, Bikaner wool / natural silk) • Signature: €100,000+ (large formats, Pashmina blends, 14/14 fineness, gold/silver thread) We will quote your project precisely within 48 hours of receiving a brief.

Production timelines: • 5-6 months: standard custom commission, single piece • 3-4 months: express slots in our Kathmandu- or Indian atelier for time-sensitive projects • 7–12 months: signature pieces with extreme density or rare materials (Pashmina, hand-spun nettle in 350.000 knots plus per m2) We begin briefing immediately and confirm a delivery window within the first week.

Yes. Our remote commissioning process includes: Virtual consultation (Zoom/WhatsApp), Material sample kit with maintenance product testers, 3D rendering of the rug in your space.

Several options: • Atelier showroom: Evergem, Belgium (by appointment) • Sample kit at home: full material samples and color references sent worldwide, after initial phone/video call, project asessment and price scope approval. • Personal presentation: Thibault travels for projects across Europe, and on request internationally • Trade fairs: we exhibited at Maison&Objet (Paris), Design Shanghai, Salone del mobile (Milan), IMM (Cologne), Salone del mobile (Moscow), Maison&Objet Miami, and Paris Design week; upcoming dates announced via the newsletter • Reference projects: private viewings can be arranged at selected hotel and yacht installations

A bespoke commission moves through six phases: 1. Briefing: a private consultation (in showroom, by Zoom, or at your residence) to define use, size, palette, and design direction 2. Mood board: 3D renderings of the rug in your space, with material and color combinations 3. Sample: a knotted sample in your chosen wool/silk and palette, for in-person approval 4. Atelier production: hand-knotted in India or Nepal under direct supervision, with periodic photo updates 5. Quality control: pH-balanced washing, post-wash inspection, finishing in Belgium 6. White-glove delivery: climate-controlled shipping with installation by Thibault personally for rugs over €50,000

Yes — designer and architect partnerships are a core part of our practice. We offer: • Trade pricing on confirmed projects • Custom made samples for your specific project • White-label presentation: rugs can be specified, presented, and invoiced through your studio • NDA-protected client lists for sensitive commissions • Dedicated project management from concept to install • Showroom access in Evergem for client presentations

In specialized ateliers in: • India: Kashmir (Pashmina blends), Rajasthan (Bikaner wool) • Nepal: Kathmandu (Himalayan nettle) Each workshop undergoes annual ethical compliance audits.

Beyond Fairtrade: • Care & Fair certified (no child labor) • Artisans earn 3x local average wage • Comprehensive health insurance provided

Five unmatched standards: 1. 14/14 fineness (196 KPSI / 300,000 knots/m²) 2. In-house hand-carding/spinning (Himalayan wool/nettle) 3. Persian/Nepalese directional pile knots 4. Proprietary pH-balanced washing 5. Single-knot design adjustments

Five points differentiate us from the established maisons: • 14/14 fineness (196 KPSI / 300,000 knots per m²) — up to even 15/15 (225 KPSI / 350.000 knots per m2) comparable only to historical Persian masterworks • In-house carding and spinning: we control raw material from fleece to knot • Persian and Nepalese directional pile knotting — most competitors use a single technique • Proprietary pH-balanced washing — eliminates the residual chemistry that causes color migration over time • Hand-Dyeing of the materials. The colorations of the materials are done by a hand controlled mill. This creates more irrregular dyeing effects that mimic natural dye effects without the downsides to them (UV resistance and color matching upon re-producing the same color) • Single-knot design corrections during weaving — no other atelier permits this level of intervention mid-loom • Redesigning of the complete design and pattern of your custom rug. We don't stretch or shrink the design, we re-engineer it from the ground up, pixel by pixel. Our team of 14 designers work days on your unique rug design in your unique size. • We match your sample color exactly. This is important especially for designers. Give us a sample in any material and we match the color and put it in your custom carpet. • The level of detail and perfection and our expertise in doing this in extremely large sizes is unique in the world. Where others sell from a catalogue, we consider every TVR rug is one-of-a-kind. We can reproduce the design for you, but most of our clients request a custom unique piece made for them. Whatever we can do for you we will and we will go beyond to achieve maximum customer satisfaction.

From 1m² miniatures to room-spanning masterpieces, including: • Geometric: Hexagons, trapezoids • Organic: Free-form, contour-cut • Technical: Yacht/private jet templates with non-slip backing

Every rug is fully bespoke: • 200+ UV-stable dye options • Antique design replication or reimagination • 24k gold/silver metallic threads available

Yes — each rug is engineered for daily life: • Children & pets: high-traffic wool/silk blends with ISO 20743 antimicrobial finish; spot-cleanable with the included Maintenance Wonder Case • Underfloor heating: certified to 27°C floor surface temperature; recommended underlay maintains air circulation • Bare feet: silk and even after a decade of walking on them, the silk and Pashmina blends still feel as soft, dense, and luxurious under bare feet as they did the day you got them. They don't go flat, scratchy, or compacted even after a decade of use. • Allergies: hand-carded Himalayan wool removes 90%+ of microscopic dust during processing

Our ISO-certified dyes retain vibrancy: • <10% fade after 10,000 lux-hours (≈5 years in sunlit rooms) • Lifetime guarantee against color bleeding

With proper care using your Maintenance Wonder Case: • 25+ years: Bikaner wool/natural silk (normal household use) • 20-30 years: Silk rugs (avoid direct sunlight) *78% become multi-generational heirlooms.

Minimal shedding (≤2% pile loss), primarily during the first 6 months and in high-traffic areas. Our Indian top collections shed 60% less thanks to hand-carding.

We include a medical-grade underlay with: • Anti-slip (tested to 45° incline) • ISO 20743 certified bacterial resistance • Washable up to 60°C

Yes. Our archival restoration service offers: • Knot-for-knot replication matching original density • Spectrophotometer dye rematching • Insurance appraisal documentation

Our process is designed so this question never arises: • Pre-production design and color chart. You'll see the design in our design scheme made by our team. It shows the design, the colors used. The color chart shows the same but ads the physical threads in the colors they will be used in the final rug. • Pre-production sample: you approve the knotted sample in your space before atelier production begins • Photo updates: progress from the loom; • Final approval: photographs of the completed rug, in daylight, sent for sign-off before shipping • Unconditional revision: in the rare case the finished piece falls short of the approved sample, we re-weave at our cost We have never had a client refuse a finished commission. We pride ourselves in mastering the art of rug perfection.